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Our Guarantees

When you order one of our proofread translations you will benefit from our exclusive double quality guarantee of accuracy and free correction in the event of any error. If your translation is urgent, you can take advantage of our guarantee of punctuality.

At Xpresstranslations.com we are 100% committed to your satisfaction.

1. Guarantee of Accuracy *

We guarantee the accuracy of your translations.

At Xpresstranslations.com we select the best native specialists for the subject area of your text. All our translators have at least five years’ professional experience and hold a recognized translator’s degree or an advanced diploma in translation, and/or a specialist diploma in the relevant technical field. As part of our service to ensure optimal end quality, the translation of your document is proofread by a second native professional.

2. Guarantee of Free Error Correction *

We guarantee to correct your translation free of charge in the event of any error.

In the unlikely event that, despite all our efforts, you detect an error in your translation, we promise to make any necessary changes or corrections free of charge. Should the seriousness or number of changes or corrections warrant it, we promise to have a supplementary proofreading of your translation done by another native specialist at our own expense. Following delivery of your translation, you have a 10-day period to lodge any complaints by e-mail.

3. Guarantee of Punctuality **

We guarantee to deliver your translation within the agreed express deadlines.
If an urgent translation is not ready by the deadline we commit ourselves to when you choose our express option, we promise to reimburse the full amount of the supplement charged under the express option.

* This guarantee only applies if you have chosen our proofread translation service.
In the case of an Internet site translation, the guarantee also applies to online proofreading, provided this option has been chosen.

** This guarantee only applies if you have chosen our express option.

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